Caretaker Services
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- Services
- Facility Management
- Caretaker Services
Caretaker services, Bucharest. Facility management✓ Property management✓ Technical support of the facility✓ Emergency technical interventions✓
Who are we?
First Facility Group is a leading European provider of integrated building management, property management, and real estate consultancy services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the buildings we manage. We focus on customer needs, offering solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility Group
First Facility operates in 9 European countries through a strong regional structure and dedicated operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timisoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We offer our clients consistent quality, security, savings and strategic support in every market.
Our Services
We offer three main categories of services: Facility Management, Property Management and Facility Consulting.
Facility Management includes the technical and infrastructural management of the daily operations of the building.
Property Management covers the financial, administrative and commercial management of the properties.
Facility Consulting provides strategic consulting throughout the entire life cycle of a property.
Our system helps clients reduce costs and increase the value of their assets.
Caretaker Services
Concierge services in a modern building go beyond the classic technical support tasks – they are the first line of care for the functionality, appearance and safety of the space. At First Facility, we consider the concierge service as a daily operational support that ensures the continuity of the building's operation, the rapid resolution of minor problems and direct contact with tenants.
Our concierges are technically prepared, reliable and always available for interventions that do not require the hiring of external contractors – thus saving time and costs, providing building users with a sense of security and professional support.
What do concierge services include?
Fast technical assistance in the building: The concierge intervenes immediately for everyday problems – leaking taps, burnt out light bulbs, locked doors, power outages in small areas and other situations that require prompt but simple intervention.
Visual checks and monitoring of systems: Periodically conducts tours of technical rooms and common areas to check their condition and notes any irregularities that are reported to the technical team or responsible executors.
Minor repairs and replacements: Performs simple construction, plumbing and electrical work within the scope of competence – such as changing locks, handles, switches, basic parts of plumbing installations and other minor interventions.
Assistance with third-party work: Participates in or assists with work performed by other companies (e.g. craftsmen, couriers, service companies) to ensure access, supervision and communication with tenants and building administration.
Support for users and tenants: Is available for basic technical information, taking intervention requests and communicating with the maintenance team.
How do we organize the concierge services?
On-site presence: Depending on the size and complexity of the building, we ensure the permanent presence of the caretaker or regular shifts for several buildings, with a clear schedule and well-defined responsibilities.
Digital reporting of requests: Users can quickly report issues via digital platforms or applications, and the caretaker receives the notification and intervenes as quickly as possible.
Daily records and reporting: Each intervention is recorded and archived in a work log, with details about the task, reaction time and status – ensuring full transparency for owners and management.
Connection with the technical team: The caretaker is a point of connection between users and the central technical team – quickly escalates complex requests and facilitates the organization of next steps to resolve issues.
More than just a manual labor
At First Facility, the janitor is not just the “building craftsman” – he is part of a complex technical management system, being trained to understand the building infrastructure, the needs of the tenants and the standards of the services we offer.
The presence of a reliable janitor brings security, increases the quality of daily operation and contributes significantly to the efficiency of the technical management of the property.
How can you contact us?
If you have any questions about our services or wish to hire us for facility management, please reach out through our CONTACT Us page.
FAQ
Similar Services
The technical infrastructure of a building is no longer just a collection of installations – it is the basis for the operational efficiency, safety and sustainability of each building. At First Facility, advanced building management systems (BMS) are viewed as an essential component of modern property management.
Facility maintenance is not just about fixing faults when they occur - it is a deliberate and strategic process that aims to ensure the longevity of the facilities, the safety of users and the preservation of the overall value of the property. At First Facility, maintenance and interventions are not isolated activities, but an integral part of a comprehensive reliable management system, with an emphasis on prevention, prompt response and continuous improvement of the technical infrastructure.
Technical system inspections are not only a legal obligation, but also a key tool for maintaining the safety, efficiency and reliability of the entire infrastructure. At First Facility, we consider them a proactive process through which we identify risks in a timely manner, optimize the operation of the system and protect the interests of owners, users and the facility itself.
Professional cleaning is not only a matter of aesthetics - it directly reflects standards, customer care and the quality of facility management. At First Facility, we view cleaning as a key part of daily space maintenance, with the clear goal of providing a hygienic, pleasant and representative environment for all users of the facility.
Green surfaces are nisu samo estetski detail – they represent the key element of the quality of the space, the identity of the object and the overall impression left on visitors, users and partners. U First Facility-ju, utlaženie zelenih površina pratvamo kao comprícia deo strajetog právlanjem ambiantom, with the aim of giving the natural elements of the building carefully negotiated, functional and harmonized to visualize the standards of the space.
Winter brings special challenges for the smooth functioning of every facility - from the safety of access roads to the protection of the infrastructure itself. At First Facility, winter service is not just a reaction to snow or ice, but a planned system of prevention, quick intervention and constant availability, with the aim of making the facility work without interruption, safely and in accordance with all legal requirements.
The facade is the first impression that the building leaves - on visitors, clients, but also on the local community. Regular maintenance of the facade not only contributes to the aesthetics and reputation of the building, but also extends the life of the material and protects the structure itself.
A healthy and safe environment is the basis of any seriously managed facility. DDD services - disinfestation, pest control and disinfection - are key preventive and protective measures in maintaining hygienic, sanitary and legal standards. At First Facility, we organize DDD treatments professionally, planned and in accordance with the regulations in force, so that the facility is protected from biological risks and always ready for use.
Facility security is not just a matter of physical protection – it is the foundation of user trust, business continuity and asset protection. At First Facility, we view security services as a key component of facility management, with a focus on prevention, rapid response and a professional presence that provides a sense of security.
The reception is not just an entry point – it is a representative of the facility, the first point of contact with visitors and daily support for users. At First Facility, we see reception services as a combination of functionality, security and a quality user experience.
Effective facility management involves the daily supervision of all operational services to ensure high quality of service, safety and user satisfaction. At First Facility, we perform daily inspections and coordination of all services to ensure that every segment of the facility functions flawlessly.
Budgeting is a key element in asset management, as it provides the basis for controlling costs, tracking revenue, and optimizing business activities. At First Facility, we view budgeting as a strategic tool that allows facility owners to make informed decisions, plan resources, and improve the efficiency of their property management.
The health and safety of employees, tenants and visitors to a facility are the foundation of successful property management. At First Facility, we take this segment seriously, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.
Project management within facilities is a key element for the successful implementation of all activities related to renovation, modernization, expansion or improvement of infrastructure. At First Facility, we approach each project with special care and dedication, ensuring that all work is carried out in accordance with high quality standards, within the given timeframe and with optimal use of budget.
Fit-Out works and minor repairs are crucial for preserving the functionality and appearance of a facility. Whether it is space adaptation, aesthetic changes or technical interventions, First Facility ensures fast, reliable and professional implementation, with minimal disruption to daily work.
Efficient waste management is the key to sustainable business and environmental protection. First Facility provides a comprehensive service – from collection and sorting, to recycling and proper disposal of waste, in accordance with applicable laws and environmental standards.
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