Reception Services
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- Services
- Facility Management
- Reception Services
Reception Services, Bucharest. Facility management✓ Property management✓ Registration and reception of visitors✓ Support for facility users✓
Who are we?
First Facility Group is a leading European provider of integrated building management, property management, and real estate consultancy services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the buildings we manage. We focus on customer needs, offering solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility Group
First Facility operates in 9 European countries through a strong regional structure and dedicated operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timisoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We offer our clients consistent quality, security, savings and strategic support in every market.
Our Services
We offer three main categories of services: Facility Management, Property Management and Facility Consulting.
Facility Management includes the technical and infrastructural management of the daily operations of the building.
Property Management covers the financial, administrative and commercial management of the properties.
Facility Consulting provides strategic consulting throughout the entire life cycle of a property.
Our system helps clients reduce costs and increase the value of their assets.
Reception Services
The reception is much more than just a point of entry - it is the facade of the facility, the first contact with visitors and the daily support for users. At First Facility, we see reception services as a combination of functionality, security and a quality user experience. Our receptionists are not just administrative support - they are trusted representatives of the facility, who leave a positive impression and maintain order through their behavior, cleanliness and communication.
The reception service we offer is professional, trained by experts and adapted to the specifics of each facility - from office buildings and shopping centers to multifunctional complexes and business parks.
What do reception services include?
Reception and guidance of visitors: Friendly reception of guests, registration of visits, issuance of passes and guidance to users of the space - in strict compliance with internal security and access rules.
Tenant Communication and Assistance: Providing basic information to users, assisting with fault reporting, coordinating with other services (maintenance, cleaning, security) and supporting daily activities.
Telephone and electronic communication: Answering calls and emails, forwarding relevant information, maintaining records and providing administrative assistance as required.
Surveillance and access control: In accordance with the facility's policy, receptionists perform basic entry and exit checks, record shipments and monitor movement tracking systems.
First line of response: Responding quickly and appropriately in emergency situations, contacting relevant services and following defined evacuation and safety procedures.
How do we organize reception services?
Staff selection and training: In cooperation with trusted partners, we employ competent and representative staff with experience in working with people, with additional training tailored to the specifics of each facility.
Standardized protocols: Receptionists work according to clearly defined rules – from dress code and communication standards to records management and security procedures.
Shift work and availability: We organize the presence of receptionists in accordance with the facility’s work schedule, including shift work, weekends and emergencies when necessary.
Work quality monitoring: We regularly monitor team performance, analyze user feedback and conduct additional training or adjust work processes as necessary.
The first impression is often the most important
The reception is not just a formality – it reflects the level of organization, professionalism and attention to customers. With First Facility, reception services become an integral part of the efficient and quality management of your space.
Our receptionists are not just the “face of the facility”, but also active participants in the daily operation and creation of a pleasant environment.
How can you contact us?
If you have any questions about our services or wish to hire us for facility management, please reach out through our CONTACT Us page.
FAQ
Similar Services
The technical infrastructure of a building is no longer just a collection of installations – it is the basis for the operational efficiency, safety and sustainability of each building. At First Facility, advanced building management systems (BMS) are viewed as an essential component of modern property management.
Facility maintenance is not just about fixing faults when they occur - it is a deliberate and strategic process that aims to ensure the longevity of the facilities, the safety of users and the preservation of the overall value of the property. At First Facility, maintenance and interventions are not isolated activities, but an integral part of a comprehensive reliable management system, with an emphasis on prevention, prompt response and continuous improvement of the technical infrastructure.
Technical system inspections are not only a legal obligation, but also a key tool for maintaining the safety, efficiency and reliability of the entire infrastructure. At First Facility, we consider them a proactive process through which we identify risks in a timely manner, optimize the operation of the system and protect the interests of owners, users and the facility itself.
The role of today's caretaker goes beyond basic technical tasks - he is the first point of contact for resolving minor issues, maintaining the appearance of the space and maintaining security. At First Facility, the administrator provides continuous operational support, rapid response and direct communication with tenants - for the efficient and smooth operation of the building.
Professional cleaning is not only a matter of aesthetics - it directly reflects standards, customer care and the quality of facility management. At First Facility, we view cleaning as a key part of daily space maintenance, with the clear goal of providing a hygienic, pleasant and representative environment for all users of the facility.
Green surfaces are nisu samo estetski detail – they represent the key element of the quality of the space, the identity of the object and the overall impression left on visitors, users and partners. U First Facility-ju, utlaženie zelenih površina pratvamo kao comprícia deo strajetog právlanjem ambiantom, with the aim of giving the natural elements of the building carefully negotiated, functional and harmonized to visualize the standards of the space.
Winter brings special challenges for the smooth functioning of every facility - from the safety of access roads to the protection of the infrastructure itself. At First Facility, winter service is not just a reaction to snow or ice, but a planned system of prevention, quick intervention and constant availability, with the aim of making the facility work without interruption, safely and in accordance with all legal requirements.
The facade is the first impression that the building leaves - on visitors, clients, but also on the local community. Regular maintenance of the facade not only contributes to the aesthetics and reputation of the building, but also extends the life of the material and protects the structure itself.
A healthy and safe environment is the basis of any seriously managed facility. DDD services - disinfestation, pest control and disinfection - are key preventive and protective measures in maintaining hygienic, sanitary and legal standards. At First Facility, we organize DDD treatments professionally, planned and in accordance with the regulations in force, so that the facility is protected from biological risks and always ready for use.
Facility security is not just a matter of physical protection – it is the foundation of user trust, business continuity and asset protection. At First Facility, we view security services as a key component of facility management, with a focus on prevention, rapid response and a professional presence that provides a sense of security.
Effective facility management involves the daily supervision of all operational services to ensure high quality of service, safety and user satisfaction. At First Facility, we perform daily inspections and coordination of all services to ensure that every segment of the facility functions flawlessly.
Budgeting is a key element in asset management, as it provides the basis for controlling costs, tracking revenue, and optimizing business activities. At First Facility, we view budgeting as a strategic tool that allows facility owners to make informed decisions, plan resources, and improve the efficiency of their property management.
The health and safety of employees, tenants and visitors to a facility are the foundation of successful property management. At First Facility, we take this segment seriously, developing and implementing strategic policies that ensure a safe and healthy environment for all users of the space.
Project management within facilities is a key element for the successful implementation of all activities related to renovation, modernization, expansion or improvement of infrastructure. At First Facility, we approach each project with special care and dedication, ensuring that all work is carried out in accordance with high quality standards, within the given timeframe and with optimal use of budget.
Fit-Out works and minor repairs are crucial for preserving the functionality and appearance of a facility. Whether it is space adaptation, aesthetic changes or technical interventions, First Facility ensures fast, reliable and professional implementation, with minimal disruption to daily work.
Efficient waste management is the key to sustainable business and environmental protection. First Facility provides a comprehensive service – from collection and sorting, to recycling and proper disposal of waste, in accordance with applicable laws and environmental standards.
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